We want you to be completely satisfied with your purchase from Pucatru.com. If for any reason you are not, we offer a straightforward return and refund policy to ensure your peace of mind.
Return Eligibility:
- To be eligible for a return, your item must be unused, unworn, and in the same condition as received.
- Returns must be initiated within 7 days of receiving your order.
How to Initiate a Return:
- Contact our customer service team at support@pucatru.com to request a return authorization.
- Clearly state your order number, the item(s) you wish to return, and the reason for the return.
- Once approved, you will receive instructions on how to return the item.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Process:
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Refunds will be issued to the original payment method used for the purchase.
Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at support@pucatru.com with photos of the damaged or defective product. We will arrange for a replacement or refund.
Non-Returnable Items:
- Gift cards and final sale items are non-returnable.
Cancellation Policy:
- Orders can be canceled within 24 hours of purchase. After this period, orders are processed, and cancellation may not be possible.
Questions or Assistance:
- If you have any questions or need assistance with your return, please contact our customer service team at support@pucatru.com
Pucatru.com reserves the right to refuse returns that do not meet the above criteria or appear to be in violation of our policy. Thank you for choosing Pucatru.com, and we appreciate your understanding and cooperation.