Orders:
1. How can I check the status of my order?
You can check your order status by logging into your account on our website or by using the order tracking feature with the provided tracking number.
2. Can I modify or cancel my order after placing it?
Unfortunately, once an order is shipped, it cannot be modified or canceled. Please review your order carefully before completing the purchase.
3. What should I do if I receive the wrong item?
If you receive the wrong item, please contact our customer support immediately, and we will arrange for the correct item to be shipped and assist with the return process for the incorrect item.
Shipping & Returns:
1. What are the shipping options available?
We offer standard and expedited shipping options. Standard shipping usually takes 5 to 6 days, while expedited shipping takes 4 to 5 days.
2. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website to track the status of your package.
3. Do you ship internationally?
Yes, we provide international shipping. Shipping costs and delivery times vary based on the destination.
4. Can I change my shipping address after placing an order?
Unfortunately, we cannot modify the shipping address once the order is confirmed. Please double-check your details before finalizing your purchase.
5. What should I do if my package is lost or delayed?
In the event of a delay or if your package is lost, please contact our customer support (support@pucatru.com) for prompt assistance in resolving the issue.
6. What is your return policy?
Our return policy allows for returns within 7 days of receiving your order. Items must be unused and in their original packaging. Some exclusions may apply.
7. How do I initiate a return?
To start a return, visit our "Returns" page on the website and follow the provided instructions. You will receive a return label and further details.
8. Is there a return shipping fee?
Return shipping will be free.
9. How long does it take to process a return?
Once we receive your returned item, it typically takes 10 business days to process the return and issue a refund or exchange.
10. Can I return an item if it's damaged or defective?
Absolutely. If you receive a damaged or defective item, please contact our customer support immediately, and we will guide you through the return process.
Payment:
1. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), UPI, EMI, Pay later and other secure payment options. You can find the complete list during the checkout process.
2. What should I do if my payment is declined?
If your payment is declined, double-check that your payment details are entered correctly. If the issue persists, contact your bank or try an alternative payment method. If the problem persists, reach out to our customer support for assistance.
3. How can I get a refund for my order?
Refunds are processed based on our refund policy. If eligible, refunds will be issued to the original payment method within 10 business days. Please refer to our "Refund Policy" for detailed information.
4. Can I change my payment method after placing an order?
Unfortunately, we cannot change the payment method once the order is confirmed. Please ensure you select the correct payment method during the checkout process.
5. Can I use multiple payment methods for a single order?
Currently, our system supports only one payment method per order. Please choose your preferred payment method during the checkout process.
6. Are taxes included in the displayed prices?
Taxes may or may not be included in the displayed prices, depending on your location. The final order total, including taxes, will be shown during the checkout process.
7. Is it safe to use my credit/debit card on your website?
Yes, it is safe to use your credit/debit card on our website. We prioritize the security of your personal and financial information, and all transactions are encrypted to ensure confidentiality.